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FAQ

Common Questions and Answers
 

 

  1. What exactly do your products do? 
  2. What are they made of? 
  3. How long will they last? 
  4. What color should I choose? 
  5. Why don't I see Reflective White as a color option? 
  6. Do you have other colors than those listed or can I get something else? 
  7. How long will it take to receive my order?
  8. How can I pay for my order? 
  9. Do you offer discounts or group buys? 
  10. Is there a warranty?

  1. What exactly do your products do? 

    Our kits fill the indented letters, go over existing emblems/badges or can be applied to any smooth, hard surface.  Although the reflective kits will be visible during the day, the real feature is at night!  When light shines on the kit, it will reflect back, producing an incredible effect. 

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  2. What are they made of? 

    Although this depends on the color you choose, we use either 3M Scotchlite or Avery Graphics, Engineer Grade Reflective Vinyl.  Both are "Class A" reflective materials which provide the most amount of light return per square inch for reflective colors.  You have probably seen this material in use on emergence vehicles and police cars, although in much larger quantities.  We use Avery Graphics vinyl for our non reflective colors with has a minimum of 6 years outdoor life. 

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  3. How long will they last? 

    The vinyl manufacturers state the outdoor lifespan of the material is 7-10 years for reflective and 6-8 years for non reflective.  Those are just manufacturer specs though- Our decals will last longer than most of our customers even own the vehicle. 

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  4. What color should I choose? 

    This really depends on the color of your vehicle or application and how bold of a look you want.  We have a color sample chart you can click to view to show what the colors look like.  

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  5. Why don't I see Reflective White as a color choice?


    Good question!  Reflective Light Silver and Reflective White are the SAME color.  When we first started selling products, we offered "White" kits (that is the color the material manufacturer calls it).  Several of our customers stated that "Silver" would be more appropriate as there is the slight look of metallic in the vinyl (which makes it reflective).  In response, we changed our descriptions to read "Light Silver."



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  6. Do you have other colors than those listed or can I get something else? 

    Absolutely!  Please contact us if you have a specific request.  If we don't have the material on the shelf here, we can look into ordering it to suit your needs. 

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  7. How long will it take to receive my order? 

    Unless otherwise noted in the product description, orders usually ship within 2 business days (Monday through Saturday).  If there is an unusual circumstance and it's going to be longer, we will contact you to advise.  We ship via the US Postal Service to keep costs down.  Depending on your location, shipping times can range from 2-14 days, although most orders arrive within 5 days.  Other shipping methods are available at additional cost.

     It is important to keep in mind custom orders will take longer before they are shipped as well as Reflec-Dome optioned items.

     For more detailed information regarding shipping, please visit our Shipping Information Link here:http://www.reflectiveconcepts.com/shipping-information/(Click and link will open in a new window)



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  8. How can I pay for my order?  
    You can order your products online through our website's secure checkout.  We accept PayPal payments or you may pay with a Visa, Mastercard, American Express or Discover card.   

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  9. Do you offer discounts or group buys? 

    Yes! and Yes!  We have periodic sales and welcome group buys.  Please contact us if you'd like to set up a group buy. 

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  10. Is there a warranty? 

    Yes! We offer a LIFETIME warranty on most all of our decals! We outline this in each product description and note whether it's limited or lifetime.

    We recommend you refer to the installation instructions to assure the products are properly applied. The replacement/exchange/refund is based on our discretion.

    Please contact us if you have any questions regarding the warranty of your specific purchase. 

    Read more about it here: http://www.reflectiveconcepts.com/warranty-information/



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Parking Sign FAQ

 

 

  1. Is there anything else I need to know or consider?

  2. Is there maintenance needed?

  3. What are the parking signs made of?

  4. What material is the lettering on the signs?

  5. What's best for me - Reflective or Non Reflective?  What's the difference?

  6. What are the different sign finishes?


  1. Is there anything else I need to know or consider?


    Reflective Finish- It is important to know that there is the possibility you will see a white line going across the sign behind your lettering.  This is a tooling line used by 3M when they make the material.  



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  2. Is there maintenance needed?


    If these are kept outdoors, they should be cleaned.  Rinse them down with a hose (LIGHT pressure) and wipe off any road salt, dust, dirt or debris that may have flown up at these.  Keep in mind the lettering on them is vinyl (like an automotive graphic), so take special care when wiping them down.



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  3. What are the parking signs made of?


    Non Reflective Finish
    .063 gauge, 3105 alloy aluminum
    White painted finish (both sides)
    12" x 18" with Rounded Corners and pre-drilled 3/8" Holes (centered top and centered bottom)

    Reflective Finish
    .080 gauge, 3105 alloy alodized aluminum
    3M High Intensity Prismatic Reflective Finish (one side)
    12" x 18" with Rounded Corners
    3/8" Holes are predrilled in the aluminum, but covered with the reflective material.  If you'd like to utlize the holes, just drill through or cut the material to expose the hole.



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  4. What material is the lettering on the signs?


    We use Avery or 3M Engineer Grade vinyl.  You have your choice of Reflective colors or Non Reflective.

    Reflective Sign. Reflective Lettering - Both the sign and lettering will reflect
    Reflective Sign. Non Reflective Lettering - Only the sign backing will reflect (white).  The lettering will not reflect.

    Non Reflective Sign. Reflective Lettering - The sign itself will not reflect, but the lettering will (just like reflective graphics on a vehicle).
    Non Reflective Sign. Non Reflective Lettering- Neither the sign nor the lettering will reflect.



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  5. What's best for me - Reflective or Non Reflective?  What's the difference?


    This is personal preference.  The Reflective Finish is more like the Speed Limit or Parking Signs you see all over.  The reflective finish has an awesome effect that is sure to grab your attention every time you look at it.

    Our personal recommendation would be a sign with the Reflective Finish and either Gloss Black or Red Non Reflective Lettering.

    Non Reflective Finish:
    The background of the sign is a glossy white.  If you choose non reflective lettering to be on them, these will not reflective.  When you choose reflective lettering to be on them, just the lettering will reflect, not the actual sign itself.

    Reflective Finish:
    The sign itself reflects white.  These are just like parking signs you'll see at a mall.  When headlight beams hit the sign at about 1000 feet, they reflect back to the source (you).  This is known as Retroreflectivity.



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  6. What are the different sign finishes?


    Non Reflective Finish
    Painted white finish on both sides. 

    Reflective Finish
    The reflective finish is on one side.
    Chromic acid conversion coating for weather resistance.



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