Returns & Refunds

 

ALL SALES ARE FINAL.

We are not accepting returned items.  NO EXCEPTIONS.  If you return a package, it will be immediately discarded - no returns or exchanges are being allowed.

>All of our products are manufactured to your specific order and are very accurately described.  Please be sure to order carefully or contact us with questions prior to placing your order


Our color chart is in the link below and up to 3 colors are available free of charge as color samples that we can send to you prior to placing your order:   

www.reflectiveconcepts.com/color-chart/  

Exchanges

We do not honor exchanges for different products, sizes or colors.   

A new order may be placed for the different items or colors.

 

Undeliverable Packages

Packages that come back to us undeliverable, or packages that are refused by the customer  will have the round-trip shipping cost deducted from their refund amount (in addition to the 25% return fee).  Be sure you are supplying us with the correct mailing address.  Reflective Concepts is not responsible or  any fees involved in reshipping an item or the return of an item that has an insufficient or otherwise invalid mailing address.

International customers who refuse to pay their taxes/duties or otherwise cause the package to bounce back to us (see invalid address note above) will have the round-trip shipping cost deducted from their refund amount (in addition to the 25% return fee).  

Damaged/Missing Items 

Please inspect all items immediately upon delivery for any potential en route damage.

For any orders that arrive damaged, please contact us with pictures of the damage  (what is in the box along with the shipping box so we can see carrier damage) and for information about receiving your replacement.   All damage claims should be reported within 24 hours of delivery. No refunds are allowed on damaged or missing orders - exchange/replacements of the identical product(s) only.

 

Non Receipt 

For any orders that have not arrived, please contact us for information about tracking your order. All non receipt claims should be reported within 21 days of the order. No refunds are allowed on items not received - exchange/replacements of the identical product(s) only.  All for carrier delays during the Covid-19 pandemic.  No carriers are offering any shipping guarantees.