COVID-19, internal USPS restructuring and an unprecedented amount of packages being mailed is causing carrier transit delays. In some cases, these delays are extreme (2 or more weeks). We understand the inconvenience, share the frustration and appreciate your patience while USPS works hard to deliver the packages.
Please note that if you see a pause in your tracking, we cannot provide any status updates and just have to advise to wait.
You may see the tracking status on the USPS as 'Accepted' with the verbiage 'Shipment Received, Package Acceptance Pending"
This means that the package was accepted by USPS and is on its way to the Distribution Center where it gets its next scan. This can take several days or even well over a week to occur.
Some areas in the postal service are impacted more than others. It has been widely reported on the News and Online that USPS is in "Gridlock". They have an unprecedented amount of packages, lack of workers and lack of transportation that was once available to transport mail. Additional news articles online also indicate mail is being held at certain facilities or carriers are being advised to scan items that aren't delivered or ready yet. Many procedural changes (most not COVID-related) are also impacting the Postal Service. An online search of 'USPS delays' will provide even more detail.
The transit times will vary; some packages are arriving on time, while others are severely delayed.
During a delay, there will either be constant "in transit" tracking updates, or there may be no updates at all.
Here are some states we've noticed the largest impacts with and on average how long it takes a package to get from us in New York to this state:
Florida. 2-3+ weeks
Georgia. 2-3+ weeks
Illinois. 3+ weeks
Michigan. 4-6+ weeks
New Jersey. 2+ weeks
New York (Western). 7-15 days
North & South Carolina. 3+ weeks
Ohio. 4-6+ weeks
Tennessee. 2-3 weeks
Though your state may not be on this list, there is still the potential for a delay or a delay longer than listed above. Packages may also be delayed passing through a distribution center in an above-listed (or any) state.
On average, we are seeing shipments take 2-3 weeks to arrive. Some are going through and arriving earlier, but others are at a halt.
Tracking will show only that we shipped the package -OR- that it arrived at the New York City International Distribution Center. From there, tracking just stops until Canada Post has the package in their possession.
We temporarily stopped shipping to Canada because of the severe delays, but have since resumed by popular demand to do so. Please be patient and know that item has the potential to take a long time to arrive.
From the Canada Post Website:
"Many international postal operators are experiencing delays and some have suspended operations. However, Canada Post continues to deliver all mail and parcels once they arrive in Canada. If you have ordered something from abroad, you may experience a longer than normal waiting period.
...Canadians should anticipate parcel delays for the foreseeable future, even as Canada Post delivers at record levels."
Mail delivery to and within other countries has been severely delayed.
At this time, we have temporarily suspended International shipping (except to Canada)
USPS website for up-to-date information on their current status: https://about.usps.com/newsroom/service-alerts/international/welcome.htm