covid19

COVID-19, internal USPS restructuring and an unprecedented amount of packages being mailed is causing carrier transit delays.  In some cases, these delays are extreme (2 or more weeks).   We understand the inconvenience, share the frustration and appreciate your patience while carriers work hard to deliver the packages.

 

 Please note that if you see a pause in your tracking, we cannot provide any status updates and just have to advise to wait.

 

You may see the tracking status on the USPS as 'Accepted' with the verbiage 'Shipment Received, Package Acceptance Pending"

This means that the package was accepted by USPS and is on its way to the Distribution Center where it gets its next scan.  This can take several days or even well over a week to occur.  

 

United States:

Some areas in the postal service are impacted more than others.   It has been widely reported on the News and Online that shipping carriers are handling an unprecedented amount of packages, lack workers and lack transportation that was once available to transport mail/packages.   

An online search of carrier delays will provide even more detail.

The transit times will vary;  some packages are arriving on time, while others are severely delayed.  Delays by all carriers can be expected during the 2021 Holiday season. 

During a delay, there will either be constant "in transit" tracking updates, or there may be no updates at all. 

 

 

CANADA:

 On average, we are seeing shipments take 4-7 weeks to arrive as of November 2021.       

Tracking will show only that we shipped the package -OR- that it arrived at the New York City International Distribution Center/Jamaica, NY.  From there, tracking just stops until Canada Post has the package in their possession. 

In late 2020, we temporarily stopped shipping to Canada because of delays, but had resumed due to popular demand to do so.  Please be patient and know that item has the potential to take a long time to arrive.

December 20,2021 Update:   Even though we note carrier delays, we are still receiving complaints about slow transit, therefore have suspended International shipping again.  We are unable to service these inquiries because the packages are with the shipper and we clearly note delays up front, but because there isn't much support we can provide other than to advise to wait- no shipping at all will be offered outside of the U.S.

 From the Canada Post Website

"Many international postal operators are experiencing delays and some have suspended operations. However, Canada Post continues to deliver all mail and parcels once they arrive in Canada. If you have ordered something from abroad, you may experience a longer than normal waiting period.

...Canadians should anticipate parcel delays for the foreseeable future, even as Canada Post delivers at record levels."

 

Other International: 

 Due to very slow transit times, we have suspended all International shipping.