General Information


This page is meant to provide "Quick Links" of pertinent information.  Please view the links in their entirety for our full policies!

Order Status Definitions: 

Awaiting Fulfillment:  Your order has been received and is being made.
*If you ordered a product with the Reflec-Dome option, your order will remain in this status for up to one week.  Otherwise, expect this status to change within 1-2 business days.

Awaiting Payment:
If you paid by check/money order, fax, or eCheck with PayPal -- we are awaiting payment to be received and/or clear.  This status will change once we have a cleared payment.  
Awaiting Shipment:  We may update your order to this status on a weekend or Holiday.  This means the order is packaged and waiting for the next shipping day to go out.
Partially Shipped:  This means your order will ship in two or more separate packages at different times.
Shipped:  Your order has shipped!  Depending on the shipping method selected at checkout, you may or may not receive a tracking number/link with this.  The date your order status is changed to this is the date it shipped.
Cancelled:  Your order has been cancelled.  This could be for various reasons and you will be notified before you see this status.

The complete or a portion of the order has been refunded for various reasons.  You will be aware of this before you see this status.

Color Chart:  
Click Here
We try our best to accurately picture each color.  The color chart  is an actual photo of the material, not a computer generated or copied image.  Note that we do not ever guarantee a color match to your vehicle!  

Shipping Information: Click Here
USPS (regular mail in your mailbox) is our preferred method of shipping.  It is economical to keep your cost down and is at many times faster than other carriers.
Returns, Refunds & Exchanges:  Click Here
We try our best to accurately describe and picture the products.  Read our policy carefully and contact us immediately with any inquiry.
Sales Tax:
Orders delivered to an address in New York State will be subject to 8% sales tax. 

Contacting Us:  Click Here
We have contact links and our email address all throughout the website.  Our Team is dedicated to answering emails promptly, You may get a response back immediately or even on a weekend. 


Reflective Concepts updated website software & databases so you will not be able to view order history or log into an old account created on or prior to March 01, 2013.  Please create a new account after this date.  Contact us if you require order history information.