Shipping Information

Packaging

Most items are small enough to be shipped in a bubble-pack envelope in the regular mail (in your mailbox).  Please keep on the lookout for the item shortly after ordering it to ensure it's not set aside or mistaken as junk mail!  

Larger items are shipping in a brown box and again are delivered with your regular mail in the mailbox.


Shipping
 - U.S. Orders
 
USPS and UPS are the carrier options within our checkout and orders ship out of our Upstate, New York location.  
 
Sales Tax (NY Only): Items delivered to an address within New York State are subject to 8% Sales Tax.



Shipping  - Canada & other International Orders
 
Effective December 20, 2021 - Canada & other International shipping is suspended.

While some packages are going right through, others are taking well over 1-2 MONTHS to arrive.

 Even though we noted that within the checkout process, we still received a high number of inquiries and complaints about it.   There isn't anything we can do other than to advise to wait.  Because that type of response not a high enough standard for the level of service we like to provide, we cannot continue to keep shipping... knowing most packages will be delayed that long.

 

We use the United States Postal Service  as our preferred International carrier. 
For any carrier, the customer is responsible for all taxes and duties on the package!


Shipping Cost:  Depending on the item and order size, shipping can range from $9 - $100+.    

International customers who refuse to pay their taxes/duties or otherwise cause the package to bounce back to us (see invalid address note above) will have the round-trip shipping cost deducted from their refund amount (in addition to the 25% return fee).

 

Undeliverable Mail

Packages that come back to us undeliverable, or packages that are refused by the customer  will have the round-trip shipping cost deducted from their refund amount (in addition to the 25% return fee).  Be sure you are supplying us with the correct mailing address.  Reflective Concepts is not responsible for any fees involved in reshipping an item or the return of an item that has an insufficient or otherwise invalid mailing address.

International customers who refuse to pay their taxes/duties or otherwise cause the package to bounce back to us (see invalid address note above) will have the round-trip shipping cost deducted from their refund amount (in addition to the 25% return fee).

  

Damaged Items 

Please inspect all items immediately upon delivery for any potential en route damage.

For any orders that arrive damaged, please contact us with pictures of the damage and for information about exchanging your order. All damage claims should be reported within 24 hours of delivery. No refunds are allowed on damaged orders - exchange/replacements of the identical product(s) only.